Learn how Stouse helped a commercial printer win back a very large order of custom decals.
Doug, a local commercial printer, received a large order for 10,000 custom decals. Since the order required a kiss-cut in tight register to printing, it became necessary for Doug to outsource the order to a printer that had kiss-cut capabilities.
Six phone calls and five proofs later, the decals were printed and shipped directly to Doug’s customer by a local printer. Unfortunately, the quality of the decals was substandard. The kiss-cut was off-center cutting into the artwork on the decal. Doug’s customer returned the order, requesting a full refund.
To repair his relationship with the customer, Doug contacted Stouse. After an initial phone call and submission of artwork, Stouse printed the custom decals quickly, conducting several quality checks throughout the entire process. The order was printed, kiss-cut, packaged and blind-shipped directly to Doug’s customer in just five days.
Doug contacted his customer to make sure they received their replacement order. They were very happy with the new decals, and went on to order more decals the following quarter. Doug was able to keep an important project increasing the overall sales of his business. He continues to work with Stouse to order quality printed products for his customers.
The Stouse Difference
Let the experts at Stouse support the success of your business. From selecting the right printing surfaces to choosing the right finishing, our customer service team will support your project from beginning to end. Don’t settle for less. Place your next order with Stouse.
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