Case Study: Attention is in the Decals

Case Study

Learn how Stouse helped a commercial printer win back a very large order of custom decals.

The Project
Doug, a local commercial printer, received a large order for 10,000 custom decals. Since the order required a kiss-cut in tight register to printing, it became necessary for Doug to outsource the order to a printer that had kiss-cut capabilities.

The Challenge
Six phone calls and five proofs later, the decals were printed and shipped directly to Doug’s customer by a local printer. Unfortunately, the quality of the decals was substandard. The kiss-cut was off-center cutting into the artwork on the decal. Doug’s customer returned the order, requesting a full refund.

The Solution
To repair his relationship with the customer, Doug contacted Stouse. After an initial phone call and submission of artwork, Stouse printed the custom decals quickly, conducting several quality checks throughout the entire process. The order was printed, kiss-cut, packaged and blind-shipped directly to Doug’s customer in just five days.

The Results
Doug contacted his customer to make sure they received their replacement order. They were very happy with the new decals, and went on to order more decals the following quarter. Doug was able to keep an important project increasing the overall sales of his business. He continues to work with Stouse to order quality printed products for his customers.

The Stouse Difference
Let the experts at Stouse support the success of your business. From selecting the right printing surfaces to choosing the right finishing, our customer service team will support your project from beginning to end. Don’t settle for less. Place your next order with Stouse.

Contact Stouse today!


Don’t miss another post! Sign up for our blog.


Blog Sign-Up

Sign up for our blog

Not a Reseller?

Sign up to become a reseller or learn about our reseller program.

Sign Up Why Choose Stouse

My purchase was as smooth as silk! Every step was managed and followed up on to my benefit. Thanks for another great experience!

Christine Gosney

Stouse always provides quality products, in a timely manner and customer service is great. Highly recommend!

Gil Barkley

Stouse always does everything perfect and on time! So easy to work with and never any worries.

Cindy Gooch

I’ve never had a problem with the product quality, and they make ordering easy. Customer Service is always great to deal with especially when you need help figuring out which product to choose.

Jackie Riemersma

I have been using Stouse for years and have always gotten a quality product, great customer service and great pricing. I highly recommend them!

Carol Rudick

All products from Stouse look great and function as intended. Deliveries are timely and pricing is competitive. An excellent print partner for us!

Kevin Robbins

Stouse makes ordering so easy. Excellent quality & customer service. I’ve done several orders with them and plan to do several more. Thanks, Stouse Team!

Amy Schneider

Stouse was very easy to work with when ordering our company magnets. The pricing was the best and the product’s quality was what we were hoping it would be.

Kellicia Morse

Stouse is amazing! Every time I have an order it comes out perfect, the people are very helpful. I will ALWAYS use Stouse!!

Kiera Zane

My customer loved the product they received. Much higher quality than they expected. The artwork was so much better than what was originally submitted. Great work! Very pleased customer!

Alana Carlock

Excellent products and superior customer service. Always a pleasure to work with these people. They will do their best to assist you in growing your business.

Doug Buster

Excellent customer service, very friendly and helpful. Purchased a banner and was of high quality material with incredibly detailed print with no blur. Will definitely do more business with Stouse.

Jon Bottorff

Thank you. This is my first order with Stouse and I must say, the customer service and professionalism I’ve received from your company is by far the best I’ve received from any ‘large’ company. For that, I’m grateful.

I often times cringe when dealing with a new company, especially a ‘large’ one. In a world where a society is overwhelmingly influenced by technology and automation, it’s AWESOME to get ‘personal service’ from a large company. I truly mean that.

I wish everyone at Stouse a Happy Holiday Season! Thank you all for being AWESOME!


In gratitude,

Joe Silva

Joe Silva
Printing Press

We’ll take care of your print order and you, ensuring you get what you want and what you need.