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| Why
submit vector art, my file worked for brochures? |
| Vector
art allows STOUSE to trap spot colors to improve registration.
Many other products are printed offset and thus the tolerances
are much tighter than in screen printing. Often Quark
files are converted into a vector program for this reason. |
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| Can
I increase the dpi to raise my resolution? |
| No,
once the art has had the dpi reduced it cannot be raised
again. The files should be at least 300 dpi. |
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| Do
we need white on clear products? |
| Yes.
The opacity of the inks will not hold up once the decal
is placed on glass or a color background. White should
be used to either back up the art or as a flood behind
the entire decal. Indicate which method to use for the
white on your order. Note: White is priced as an additional
color on clear products. |
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| Why
do I need spot colors on my 4-color process art? |
| Large
areas of coverage and specific PMS matches are not guaranteed
in screen printing. Often a spot color is needed to meet
our clients’ expectations. Additionally, the small
text or elements created out of process colors will not
hold up to the coarse lpi used. |
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When
I submit spot colors, why do you ask for 4-color process? |
| It
really depends on the art. Photographs and art with many
shades are often better as 4-color process. Art is often
submitted with spot colors identified, but unnamed or
multi-color blends usually separate themselves into CMYK. |
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| My
art looked fine on the laser printout, but very rough
on the decal, why? |
If
a low resolution tiff or grayscale art is submitted
it will look better on laser paper. Laser or ink jet
printers recognize shapes of gray and will not utilize
a halftone dot. If the art is grayscale and no tones
requested, the art looses all the shading in the film
process. Thus the image detail drops out and prints
very rough. |
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| My
files are too large to email, do you have an FTP site? |
We
are able to receive files of 10MB or smaller via e-mail.
(Please be sure to compress your files to help in reducing
file size.) We do have an FTP site for customers to
upload larger files. For more information and access
to our FTP site please contact
us. |
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| Is
consecutive numbering available? |
Consecutive
numbering is available on many products. Please reference
the Online Catalog. Numbering is also available on many
other items other than those shown. Call or write for
pricing on these items. Note: We are not responsible
for missing numbers. |
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| Will
you send a proof before my job is printed? |
When
placing your order please indicate whether you would
like to receive a proof and by which method. We can
fax, email or mail (at customer's cost) a proof. Please
remember that production time does not begin until after
the proof has been approved and returned. |
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Ordering
Information |
| Can
I email my order to you? |
Yes
you can send your order via email to orders@stouse.com.
Please include the following when sending email:
1. Complete name, address, and telephone numbers
2. Note whether information is for a quote or for
an order
3. Material
4. Item Number
5. Size
6. Quantity
7. Colors, including names and numbers (i.e. #19 Fire
Red)
8. Note whether art is to be positive or reverse
When we receive your email, you will receive a response
from us stating that we received your file. If you
do not receive this confirmation within a period of
one hour after sending the file, please resend the
file. It is a good idea to compress files to avoid
problems during transmission. To assure we can accurately
view your art, please send a JPEG or PDF file along
with your vector art. For more information see our Art Guidelines for submitting
art.
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| What
if I need to cancel an order? |
If
you need to cancel an order please contact us as soon
as possible. There will be no cancellation charges if
the order is cancelled before the artwork is started.
There will be a $45.00 (net) charge if the order is
cancelled after the art has been started. An order cannot
be cancelled if it has been produced. |
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| Can
I order a non-standard quantity? |
Yes.
Any order calling for quantities between standard catalog
quantities will be priced at the lower quantity price.
Example: An order of 800 will be priced at the 500 unit
rate. |
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| Do
you have overruns/underruns? |
Yes.
Due to the difficulty of manufacturing to exact quantity
requirements without sacrificing quality, a shipment
of 5% over or under the quantity ordered will constitute
a complete order and will be billed accordingly. |
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| Is
there are charge for halftones? |
Yes.
Screens/Halftones of a color will require an additional
charge of $30.00 (net). Both new and repeat orders are
subject to halftone charges. |
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| What
are the turnaround times for your products? |
Our
production time varies from product to product. Please
reference the Online Catalog for a production time for
a specific product. Please note production times are
approximate. Specific ship dates must be confirmed with
our Customer Service Department. If a proof is needed,
prodution time will begin after the proof has been approved
and returned. |
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| Are
rush services available? |
We
will, for an additional charge, produce an order in
less than normal production time. Charges vary depending
on our current work load, item involved, complexity
of art, and production. We also offer several Kwik-Ship
items. |
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Shipping
Information |
| What
are your shipping policies? |
We
ask that you please indicate your preferred shipping
method. If no instructions are given, we will select
the most economical method of transit. If Motor Freight
shipments are required there will be a skidding charge
of $10.00 (net) for the necessary packing and banding.
Unless required or requested otherwise, we will ship
all orders prepaid. |
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| Can
you ship my order C.O.D.? |
Yes.
An additional $6.00 (net) charge will be added to all
C.O.D.'s to cover handling. |
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| Can
you split shipment my order? |
Yes.
For a split shipment there will be an additional $5.00
(net) charge for each destination. |
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Miscellaneous
Information |
| Can
you send me samples? |
Yes.
We can send you a variety of samples. To request samples
please fill out our online Request
for Literature form or call an Account Manager. |
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| Can
you send me a catalog? |
Yes.
To request catalogs or other literature please fill
out our online Request
for Literature form or call an Account Manager. |
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