Ordering Information

Email Orders or Quote Requests
Please include the following information when sending email:

1. Your name and contact information.
2. Company name, address, and telephone numbers.
3. Note whether request is for a quote or an order.
4. Material.
5. Item Number.
6. Size.
7. Quantity.
8. Colors, including names and numbers (i.e. #19 Fire Red).
9. Note whether art is to be positive or reverse.

When your email is received, a system response will be emailed back. If you do not receive this confirmation within a period of one hour after sending the file, please re-send the file. To assure we can accurately view your art, please send a jpeg or pdf file along with your vector art. Please see Artwork Guidelines.

Cancelled OrdersCancellations
There will be no cancellation charges if the order is cancelled before the artwork is started. There will be a $48.00 (net) charge if the order is cancelled after the art has been started, but prior to production. An order cannot be cancelled if production has been started.

Art Preparation
There are no art charges for orders with approved digital art or for factory art preparation of copy set in standard typestyles. If artwork requires rework, extensive typesetting or design add $51.00 (C) on the first order only. Contact your customer service representative for complete details. Additional charges may be required to complete the work. To create your own artwork, follow the complete art guidelines.

Copy/Color Changes
Copy or color changes may be used to combine lots for quantity savings. Add $40.00 (E) per each change. Copy and color changes can not be combined on the same order. Changes must be in multiples of the minimum quantity shown for the item ordered. If more than 5 color or copy changes are needed for your order, contact your customer service representative to review.

Consecutive numbering and barcoding is available on items other than those shown in the catalog. Call or write for pricing and styles. We do not guarantee that there will not be any missing numbers.

Non-Standard Quantities
Any order calling for quantities between standard catalog quantities will be priced at the lower quantity price. Example: An order of 800 will be priced at the 500 quantity price.

Due to the difficulty of manufacturing to exact quantity requirements, a shipment of 5% over or under the quantity ordered will constitute a complete order and will be billed accordingly.

Less Than Minimums
If your order requires a quantity that is less than what is found in the catalog, please call or write for pricing.

Political Orders
The client is responsible for including required funding declarations for political advertising. Each state has different laws regarding political advertising and appropriate copy must be supplied with your order.

Screens/Halftones of a color, or fine detail will require an additional charge of $32.00 (E). Both new and repeat orders are subject to halftone charges.

Production Times
Production times are approximate and are listed for each item on each catalog page. Specific ship dates must be confirmed with our Customer Service Department. If a proof is needed, production time will begin after the proof has been approved and returned. Additional or extended processes will increase standard production times.

Repeat Orders
Identify repeat orders with the previous order number and year it was produced. Orders are retained on file for two years. A sample may be needed and art charges may apply for orders more than two years old.

Rush ServiceRush Service
We will, for an additional charge, produce an order in less than normal production time. Charges and availability vary depending on current workload, item involved, complexity of art, and production. We also offer several Kwik-Ship items. See Kwik-Ship Items for more details.

Shipping PoliciesShipping Policies
Indicate your preferred shipping method. If no instructions are given, we will ship ground freight via our standard carriers. If motor freight shipments are required using standard 40” x 48” pallets, there will be a skidding charge of $16.50 (net) for the necessary packing and banding. Orders requiring a larger pallet will incur a $74.00 (net) skidding charge. We ship all orders prepaid, unless requested otherwise.

An additional $7.50 (net) charge will be added to all C.O.D.’s to cover handling charges in addition to the C.O.D. charges assessed by the shipping company.

3rd Party Freight
Handling charges will be added to all orders requesting 3rd party freight billing.

Split ShipmentsSplit Shipments
For a split shipment there will be an additional $6.50 (net) charge for each destination after the first.

F.O.B. Point
All prices are F.O.B. our plant in Kansas. We are not responsible for orders lost or damaged in transit.

Product Use
No items offered by Stouse are designed or intended primarily for children 12 years of age or younger. We reserve the right to use all products in advertising, displays, and as samples unless otherwise clearly specified in writing at the time an order is placed. All registered trademarks and trademarks shown are the property of the their respective holders.